ProCart

Delivery Information



ProCart Coverage zones:

We are covering delivery in all Egypt country so we divided it into 5 zones:

Zone1: Cairo and its surrounding

Zone2: Alexandria and North coast

Zone3:  Canal cities

Zone4: Delta

Zone5: Upper Egypt


Delivery time:

The Maximum delivery time for orders is 10 days.


Receiving:

While receiving the order delivery at the buyer premises, the buyer shall check that the order is free of any damages, defects and all received products are matching with order details.

In case that products received is not matching your online order, buyer can send us a complain via email on  admin@myprocart.com and we will check it and contact you back with the actions taken to close your complain. Please note that the order is considered as the reference for all disputes, complain or return request.

For more details and details, please read and check ProCart Terms and Conditions.


ProCart return and refund policy:

Thanks for shopping at myProCart.com

 MyProCart.com protects the buyer’s rights and satisfaction, ensures that the buyer order must   be executed as requested. 


To be eligible for a return, your item must be:

  • unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.


Return & refund can be applied only within 14 days of receiving the order; as per the following:


    2.1. In case you received your purchased goods not as stipulated in your order or damaged:

  • Please contact us immediately on our email address admin@myprocart.com. Listing down the order number & the details of any order mismatch or damages.
  • MyProCart.com will review and investigate the received complain, the buyer will receive our reply email within 3 working days with the feedback including if you entitled for full return and the courier pick up arrangements.
  • Buyer will receive 100% of the order full value. Return and refund will be transferred to your bank account within 21 days as per your payment method and bank regulation.


    2.2. In case you received your purchased goods exactly as stipulated in your order, in good condition and without any damaged, however, the buyer want to return & refund at his own discretion (change in opinion):

  • Please contact us immediately on our email address admin@myprocart.com.  Listing down the order number & the details. Request the return and refund without reason.
  • MyProCart.com will review and investigate the received complain, the buyer will receive our reply email within 3 working days with the feedback including the courier pick up arrangements.
  • Buyer will then be charged for a value of all of the courier transportation fees only.
  • Refund will be transferred to your bank account within 21 days as per your payment method and bank regulation.


Taxable invoices:

We deliver to our customers taxable invoices with the products purchased from our website and this will be delivered to them via mail once the customer confirmed that order received and accepted satisfactory.


Rating for products and suppliers:

After receiving the order, the customer can give his feedback and rating for the products, suppliers and courier. ProCart pay a lot of attention to the buyer feedback and rating as the customer satisfaction comes first on our priority list. We encourage all our customers to give their feedback for the continuous improvement and development purpose.